Smh. What a rough day. I had about $60 RR that I wanted to use to get some essentials for my house. In the end I was only gonna spend about $5 and get $36 RR back. Normally I go to one of my favorite 24 hour Walgreens, since they seem to have the best stock. But today, when I got the newspaper and saw the FABULOUS $2/1 Crest Complete toothpaste/Oral B complete toothbrush coupon, I knew I wanted to get the toothbrushes. Unfortunately only one store in my area carried this item so I decided to try it out. It was a 24 hour store in a really nice area of town so I figured it should be a smooth trip. Well.. I was wrong.
First of all, I walked into the store, took about 30 minutes to find everything I wanted and do my calculations. Then I got in line. I used my coupons, paid my fees and then..... No register rewards printed. Sigh. "Here we go" I thought to myself.
I asked the cashier if there was a problem with the machine and she goes no no no its because you used coupons. You can't get register rewards if you use coupons. Double sigh. Of course we all know that tends to be the ignorant cashiers reply whenever RR's don't print and they don't feel like finding out the TRUE reason. So she called the manager to the front so I could get a refund.
Then the manager shows up. Usually I'm glad when the manager steps in because they know what to do. Well not this lady!!! First, she tried to convince me that I don't get RR because I used some RR to pay. I explained to her nicely that that wasn't true and that she should re-run the transaction on a different register so we can get them to print. And THEN she decides to tell me... Well the Catalina machines are down!!!
WHAT?!?! I thought to myself. She told me that the store is in the middle of renovating and the machines do not work.
So then I said well there you go, thats why I didn't get my RR and I asked for a refund. I also asked why they didn't tell me the machine was broken BEFORE I started shopping, or before I paid, considering that they already KNEW their machines were down and the manager told me "We aren't supposed to tell anyone unless they ask". Like WTH lady. What a ripoff. I can only imagine how many people got screwed out of their RR because the store is stiffing them. UGH.
Then she insisted that she wanted to just refund me the difference... I was really confused but I just let her do her thing. She started scanning items, coupons and all sorts of things and when I asked her what she was doing she snapped at me "Hold on! Let me figure this out".... Well sheesh. I guess I just thought that as the customer, I deserved to know what was going on.... UGH
So she refunds me $12 in cash, instead of RR... I was alright with this as long as it meant I could leave. So when I told my husband that we were just gonna go to another store to do transaction 2 and 3 the manager said no no no stay here and let me do the same thing... So I thought to myself, whatever. Why not... BIG MISTAKE.
She started ringing up the items at a discounted price, basically substituting RR with a discount. So for example, for the AirWick at $7.99 with $3 RR, She rung it up at $4.99... and so on with the other items. Then my grand total is down to like $8 and I have $20 RR to use, so I was confused. I thought she was going to give me the cash instead of RR, but instead what she was doing was making such a discount so I could add $12 of merchandise, pay tax, and get NO RR back. Well jeez lady. Thats not what you did the first time!
So I was like no thank you ma'am but I don't need $12 of stuff now, I want my RR so I can come back in the future and use them, so I'll just go to another store. And then she's like WELL YOU SHOULD HAVE TOLD ME THAT BEFORE! And im like... wth... You told me you were gonna do the same thing as the first time and then you DIDNT! UGH!
[Of course I didn't scream, as the CAPS and !!! make it seem, I'm just mad now lol.]
What made me the most ticked off is what happened next. After all the madness I said politely, "Maybe you guys would consider putting a sign outside or inside saying the RR machine is broken so people don't waste their time shopping and going through all this mess" and she said "No". Apparently the machine is "supposed" to be fixed in a few hours. Well goodness. In the MEANTIME put up the sign!
So I took my bags, left the other crap and headed to my favorite store. Although they didn't have everything I wanted, I had my favorite cashier, and ended up getting a pretty good deal.
All in all, what a terrible day. I have $21 RR left, and $12 in cash from transaction 1. Its really confusing and I'm pretty bummed that I don't a lot of RR anymore, but I did get some good stuff.
Still so mad and I'm definitely leaving a complaint with Walgreens. I can't believe a manager is so terrible... why work with customers if you don't know how to treat them?
Transaction 1: [Stupid Messed Up Transaction]
Honestly, I don't understand half the stuff on my receipt. So many numbers didn't print because of the low ink.]
Tuf trash Bags $4.99
Airwick Freshener $7.99 get $3 RR
- (1) $4/1 from 9/11 SS
Colgate Optic White $3.99 get $2 RR
- (1) $1.50/1 From 9/11 SS
Colgate Sensitive Toothpaste $4.99 get $3 RR
- (1) $1/1 from 9/11 SS
Oral B Indicator Toothbrush $1.99 get $1 RR
2 Crest Complete Deep Clean Toothpaste 2/$5 get $3 RR
- (2) $1/1 from 8/26 P&G
Used $20 RR
Got... $12 Cash.
Total:
$2.48 including $2.03 tax! Awesome =D
Saved:
$40.58
And while many might prefer getting cash to RR, it really was not worth the headache, and I know I'll be tempted to spend the $12 elsewhere, so it really feels like I got jipped.
_______________________________
Transaction 2: [Good store!]
1 Crest Floss 2/$5 get $3 RR
1 Crest Complete toothpaste 2/$5 get $3 RR
- (1) $2/1 from 9/11 SS
Tuf trash Bags $4.99
Airwick Freshener $7.99 get $3 RR
- (1) $4/1 from 9/11 SS
Colgate Optic White $3.99 get $2 RR
- (1) $1.50/1 From 9/11 SS
Colgate Sensitive Toothpaste $4.99 get $3 RR
- (1) $1/1 from 9/11 SS
Oral B Indicator Toothbrush $1.99 get $1 RR
Used $20 RR
Got $12 RR
Total:
$2.48 including $2.03 TAX! Wow.
Saved:
$48.78
____________________________
Transaction 3:
2 Quilted Northern 9 Rolls $4, Get $1 RR wyb 2
Airwick Freshener $7.99 get $3 RR
- (1) $4/1 from 9/11 SS
Colgate Optic White $3.99 get $2 RR
- (1) $1.50/1 From 9/11 SS
Colgate Sensitive Toothpaste $4.99 get $3 RR
- (1) $1/1 from 9/11 SS
Oral B Indicator Toothbrush $1.99 get $1 RR
1 Arizona Tea .50
Used $20 RR
Got $10 RR
Total:
$2.89 including $1.93 Tax. Again, WOW lol.
Saved:
$38.99
Now if my store gets the complete toothpaste back in stock, I hope to go over there get 2/$5, use 2 $2/1 from 9/11 SS , Pay $1, and get $3 RR BACK!
__________________________
Grand total:
$7.85, including $5.99 tax!
That means all my stuff was only $1.86 before tax.
Saved:
$128.35!
